This privacy policy was last changed on November 14, 2016.

This privacy policy describes how Care Family LLC collects and uses the personal information you provide on our Web site: www.carefamily.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.


If you have any questions about this policy, please contact us through the website or at:


4524 Wishart Road Suite 200

Virginia Beach, VA 23455



Information We Collect And How We Use It

We may collect the following types of information:

  • Information you provide – When you sign up for an account with us, we ask you for personal information and health information for the senior for whom you are caring including but not limited to name, e-mail address, and the senior’s medical information. We may combine the information you provide us with information from third parties to provide you with a better experience and to improve the quality of our services.
  • Cookies – When you visit our website, we send one or more cookies to the device from which you've visited our site. We use cookies to improve the quality of our service, for storing user preferences and tracking user trends.
  • Log Information – When you visit our site, our servers automatically record certain technical information about your visit, such as the URL you requested, your interaction with a service at that URL, your internet protocol address, your browser type, browser language, the date and time of your request, and the information contained in on or more cookies that may uniquely identify your browser or your account and store them in log files. We do link this automatically collected data to other information we collect about you.
  • User communications – If you use our website to communicate with us, we may retain those communications to process your inquiries, respond to your requests and improve our services.
  • You may sign-up to receive email or newsletter or other communications from us.  If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile on our website or by contacting us at privacy@carefamily.com. 
  • Personally Identifiable Information(PII) – PII may be used to provide account administration, administer surveys, and respond to your questions or concerns.


In addition to the uses of specific information described above, we may use information you provide us to provide, maintain, protect, or improve our services, and develop new services; or to protect our rights or property or the rights or property of our users. If we use your information in a manner different than the purpose for which it was collected, we will ask for your consent prior.


Tracking Technologies

Care Family LLC and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.


Sharing Information

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

If we are involved in a merger, acquisition, or any form of sale of some or all of our assets, we will ensure the confidentiality of any personal information involved in the transaction and provide a notice before any personal information is transferred and becomes subject to a different privacy policy.

In certain situations, Care Family LLC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.


Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of CareFamily.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.


Information security

We take appropriate security measures to protect against unauthorized access to or manipulation of your personal information. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption of sensitive information (such as submitted medical information and Social Security number) and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to those of our employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacy@carefamily.com.


Accessing and updating personal information

Upon request Care Family LLC will provide you with information about whether we hold any of your personal information. When you use our services, we provide you with access to your personal information so that you may update it or delete it. If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on your account page or by emailing us at privacy@carefamily.com. If the information is incorrect, you may ask us to update it or delete it, and we will do so if it is not otherwise required to be retained by or for a legitimate business purpose. If you wish us to update or delete data, we will ask you to identify yourself and specify the data you wish changed before we process such a request. We will respond to your request within a reasonable timeframe. We may decline to process a request that is unreasonably repetitive or systematic, that requires technical effort disproportionate to the benefit to you of the modification, or that would be impractical. Because of the way we maintain certain services, after you delete your information, it may take a period of time for such changes to display on our active servers, and the information may remain in our backup systems.


Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Collection of Third Party Personally Identifiable/Health Information

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. CareFamily.com does not store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

If you refer to us a caregiver, we will collect that caregiver’s information such as his/ her name, contact details, date of birth and social security number. We will only use these collected information to create an account for your caregiver so that we can connect your information with theirs for scheduling, billing, and tax management.

If others give us your information, we will only use that information for the specific reason for which it was provided to us.

You or the third party may contact us at privacy@carefamily.com to request that we remove this information from our database.



Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.To request removal of your personal information from our blog or community forum, contact us at privacy@carefamily.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.



We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@carefamily.com


Public Member Directory

The profile you create on our site will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal. We will list you in our publicly accessible member directory. If you wish to request removal of your information from our directory, you can contact us at privacy@carefamily.com.


Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


SMS Messaging

If applicable, this website, www.carefamily.com may make available a service either directly or through third parties by which you can receive messages on your wireless device via short message service ("SMS Service"). Your provider's standard data and messaging rates apply to all SMS correspondence. All charges are billed by and payable to your mobile service provider. You represent that you are 18 years of age and the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges. Data obtained from you in connection with this SMS Service may include your name, address, cell phone number, your provider's name, and the date, time, and content of your messages. The use of this information will be in accordance with this Policy. If fees are charged to your wireless account invoice, we may provide your carrier with your applicable information in connection therewith. Your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies. You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We will not be liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an AS IS basis. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. You may opt out of the SMS Service at any time by replying "STOP", "END", or "QUIT" to the SMS text message you have received. This process impacts only the future delivery of the particular SMS message offering, so you must send that message for each offering.


Changes to this policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


Children’s Privacy

We not intentionally collect information from individuals under the age of thirteen. For more information related to safeguarding children’s privacy on the internet, please see the Children’s Online Privacy Protection Act of 1998 (“COPPA”).


Your California Privacy Rights

California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. You may do so at the email and physical addresses listed above.